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Customer Service
This course is fully accredited by the internationally recognized agency …
What you'll learn
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Diploma in Healthcare Management – Accredited Level 6 (ATHE)
Introduction This Level 6 Diploma in Healthcare Management is a …
What you'll learn
Unit 1: International Healthcare Policy
Unit 2: Managing Quality and Service Delivery
Unit 3: Leadership and Management
Unit 4: Managing Finance in the Public Sector
Unit 5: Personal Leadership and Management Development
Unit 6: Human Resource Management
Unit 7: Programme Leadership
Unit 8: Strategic Planning
Unit 9: Leading Organisational Equality and Diversity
Unit 10: Research Project
BTEC Higher National Diploma HND in Business – Accredited Course
Turn your dreams into reality with this widely-recognised and highly-valued …
What you'll learn
Year 1 – HNC
Business & Business Environment (15 credits)
Marketing Process & Planning (15 credits)
Human Resources Management (15 credits)
Leadership & Management (15 credits)
Accounting Principles (15 credits)
Managing A Successful Business Project (15 credits)
Innovation & Commercialization (15 credits)
Entrepreneurial Ventures (15 credits)
Year 2 – HND
Research Project (Pearson set – 30 credits)
Organisational Behaviour (15 credits)
International Marketing (15 credits)
Global Business Environment (15 credits)
Digital Marketing (15 credits)
Business Strategy (15 credits)
Developing Individuals, Teams & Organisations (15 credits)
A Level in Mathematics
The study of Mathematics is highly respected by Universities who …
What you'll learn
A Level Mathematics Unit 1: Pure Mathematics Part A
A Level Mathematics Unit 2: Pure Mathematics Part B
A Level Mathematics Unit 3: Section A: Statistics
A Level Mathematics Unit 4: Section B: Mechanics
A Level in Physics
This A level Physics course is designed to provide a …
What you'll learn
Mechanics,
Waves,
Materials,
Electric Circuits,
The Particle Nature of Light,
Further Mechanics,
Gravitational Fields,
Electric Fields,
Magnetic Fields,
Nuclear and Particle Physics,
Oscillations,
Thermodynamics,
Space and Nuclear Radiation.
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AAT Level 2 Bookkeeping Foundation
The AAT Level 2 Foundation Certificate In Bookkeeping course is …
What you'll learn
Bookkeeping Transactions (BTRN)
Understanding double-entry bookkeeping, integrating books of prime entry and describing coding system functions.
Understanding discounts and settlement, trade and bulk discount differences.
Preparing and processing customer and supplier invoices and credit notes.
Totalling and balancing a 3-column analysed cash book.
Totalling, balancing and reconciling petty cash records within an analysed petty cash book.
Processing ledger transactions and extracting a trial balance.
Bookkeeping Controls (BKCL)
Understanding the purpose and use of control accounts and journals.
Maintaining and using control accounts and the journal.
Reconciling a bank statement with the cash book.
Understanding the banking process and main services of banks and building societies.
Understanding the requirements of retention and storage relating to banking documents.
AAT Level 1 Bookkeeping
AAT Access Award in Bookkeeping is a flexible home study …
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Cyber Security
This course is fully accredited by the internationally recognized agency …
What you'll learn
Cyber Security - An Overview
Know the Enemy
Why Would anyone want to target me?
Combating Cyber Attacks
Phishing
Creating Strong Passwords
Using Multiple-factor authentication
Stay Alert
Assessment
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Project Management
This course is fully accredited by the internationally recognized agency …
What you'll learn
Introducing Project Management
Types of Projects
Project Lifecycles
Terminology
Features and Processes Involved in Projects
Terminology and Project Lifestyle
Identifying Needs, Project Aims and Objectives
Types of Need
Identifying Needs
SWOT Analysis
Project Aims, Objectives and Initiation
Aims and Objectives
Summary
Gantt Charts, Budgets, Risks and Issues
First Steps
Project Milestones
Risk and Issues
Monitoring Change, Stakeholders and Terminology
Project Stakeholders
Monitoring
Ending Project
Assessment
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Free
Preparing for a Job Interview Overview
Aims of the Job Interview Bundle Course The Job Interview …
What you'll learn
Preparing to Attend the Interview
Planning Your Journey
Anticipating and Responding to Questions
Online Interviews
Preparing for Questions
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Free
Children and Young People’s Mental Health
This online course covers a range of important topics …
What you'll learn
Introduction
The Impact of Mental Disorders in Children and Young People
The Mental Health Continuum
Mental illnesses in children and young adults: Part 1
Introduction to Common Mental Illnesses
Generalised Anxiety Disorder (GAD)
Mental illnesses in children and young adults: Part 2
Introduction to Common Mental Illnesses
Self Harm
Eating Disorders
ASD
Mental illnesses in children and young adults: Part 3
Learning Disabilities
Schizophrenia
Post-Traumatic Stress Disorder (PTSD)
Bipolar Disorder
Signs of mental illness in children and young people
Range of Symptoms
Causes and risk factors
Diagnosis and treatments
Evaluations
Treatments
Cognitive Behavioural Therapy (CBT)
Prognoses and outcomes
Prognosis
Promoting Positive Mental Health
Common Myths
Support
Communication Guidelines
Talking to Children About Their Mental Health
Talking to a Single Child
Talking to Young Adults About Their Mental Illness
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Free
Drug & Alcohol Awareness
This online Drug & Alcohol Awareness E-Learning course is …
What you'll learn
Statistics and Signs of Misuse
Introduction
Illegal Drugs
Drug misuse: findings from the 2018 to 2019 CSE
Signs of Misuse
Illegal Drugs Part 1
Amphetamines, Ecstasy, LSD and Magic Mushrooms
Illegal Drugs Part 2
New Psychoactive Substances
Other Substances and Temporary Class Drugs
List of drugs and their categories
Alcohol Misuse
Statistics
The 4-step approach
Alcohol Abuse and Its Effects on Children
Talking drugs - The signs
Company Best Practice Part 1
Introduction to Best Practice
The Legal Position
Company Best Practice Part 2
Drugs Policies
Taking Action
Company Best Practice Part 3
Drug Screening and Testing
Drug Treatment Services and Further Support
Drug Treatment Services
Further Support
Other Organisations
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Sales Skills
This course is fully accredited by the internationally recognized agency …
What you'll learn
Basic Rules for Sales People
Introduction
Basic Rules for Sales People
The Rules of Sales
Cold Calling
What Is Cold Calling
Gatekeepers
Face-to-Face Meetings
The Basics
Presentation
Rapport Building
Reception to Meeting Room
Sales Presentations
Preparation
The Presentation
Presentation Aids
Results Selling
Handling Negotiations
Dealing With Objections
Objections
Dealing With Price Objections
Closing the Sale
What Is Closing?
What People Do Wrong
How to Close Well
Assessment
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Leadership Skills
This course is fully accredited by the internationally recognized agency …
What you'll learn
Leadership and Management
Research and Theories
Leadership Theories
Theories in Practice
Team Development and Leadership
Individuals Within Teams
Belbin Team Role Profiles
Thinking Characters
The Doing people
Communicating One-to-One with Individuals
Communicating well to develop individuals within your team
Giving Negative Feedback
Introducing Feedback FRANK
Putting it into Practice
Moving Forward Together
SMART Goals
BTEC HNC/HND in Healthcare Practice for England – Accredited Course
BTEC HNC/HND in Healthcare Practice for England The fast-paced and …
A Level in English Language and Literature – Online Course
Introduction Welcome to the English Language and Literature A Level …
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Working Safely
This course is fully accredited by the internationally recognized agency …
What you'll learn
Introducing Working Safely
Introduction
Defining Hazard and Risk
Identifying Common Hazards
Working at Height, Transport, Equipment and Guarding
Electricity
Fire Safety
Slips Trips and Falls
Moving and Handling
COSHH
Stress
Noise
The Workplace Environment
Asbestos
Display Screen Equipment - Computers
Improving Safety Performance
Health and Safety Management
Protecting the Environment
What is the Environment
Environmental Pollution
Emergency Planning
Assessment
A Level in Economics – Online Course
Introduction The A Level Economics course will help students to develop …
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Supervising Food Safety – Level 3
This course is fully accredited by the internationally recognized agency …
What you'll learn
Introduction to Food Safety
Description
Introduction and Definitions
Development of Food Safety
High-risk Foods
Raw Foods
Low-risk Foods
Benefits of Good Food Safety Practices
Food Poisoning, Spoilage & Preservation
Food Poisoning
Prevention of Food Poisoning
Food Spoilage
Food Preservation
Foodborne Disease
Microbiology
Basic Bacteriology
Basic Needs
Controls
Environmental Needs
Microbiological Hazards & Controls
Microbiological hazards
Sources, vehicles and routes
Chemical Hazards, Controls & Prevention
Allergen Hazards & Controls
Physical Hazards & Controls
Personal Hygiene
Design and Use of Food Premises and Equipment
Cleaning & Disinfection
Pests & Pest Management
HACCP & FSMS
Implementation of HACCP
7 Principles of Hazard Control
Food Safety Legislation & Enforcement
Final Test
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Alcohol Personal Licence Holder
This course is fully accredited by the internationally recognized agency …
What you'll learn
Introduction
Content
The Law
Licences
The Designated Premises Supervisor (DPS)
Premises Licences
Immigration Enforcement
Representation
Review of a Premises Licence
Duties and Licence Conditions
Personal Licences and Club Premises Certificates
Personal licences
Club premises certificates
How do I change my licence or club certificate?
Dealing With Licensing Authorities
Licencing Authorities and the Law
Fees and Applications
Types of Businesses Selling Alcohol
Late Night Refreshment
Representations and Mandatory Conditions
Making Representations
Mandatory Licensing Conditions
Licensing Authority Powers
Powers Under the Licencing Act
GDPR
Children and Under 18s
Legal Implications
Proof of Age Policy
Recording Refusals
Responsibility in Alcohol Retailing
The strength of alcoholic drinks
Promoting Low Risks Drinking
Assessment
Radiation Safety Training – Online Course
This course will begin with an overview of data types …
What you'll learn
How Does Radiation Occur?
Types and Sources of Radiation
Health Effects of Radiation Exposure
Radiation Doses
Radiation Safety Resources
Electrical Safety
This course is fully accredited by the internationally recognized agency …
What you'll learn
Overview and Benefits of Electricity
What is Electricity?
How Electricity Can Cause Harm
Legislation, Standards and Key Steps
PAT Testing Standards and Guidance
Level 1 Food Safety – Catering
This course is fully accredited by the internationally recognized agency …
What you'll learn
Module 1: Food Safety Legislation
Introduction
1:09
What is Food Safety?
Food Safety Legislation
Corporate Liability and Due Diligence Defense
HACCP Principles
Pre-requisites
Premises Hygiene Standards
Personal Hygiene
Cross Contamination and Reporting
Food Safety Enforcement Action
Module 2: Hazards from Delivery to Service
Hazards from delivery to service
Contamination hazards
Micro-organisms
Foodborne diseases, causes, symptoms and illnesses
Food poisoning sources, causes, symptoms and illnesses
Food packaging and containment
Food poisoning – its control and prevention
Delivery
Principles of safe storage
Preservation methods
Temperature control
Cooking, hot holding and re-heating
Food premises and equipment
Safe storage and use of chemicals
Safe cleaning and disinfection
Food Pests
Premises
Personal hygiene
Level 1 Food Safety – Manufacturing
This course is fully accredited by the internationally recognized agency …
What you'll learn
Food Safety Legislation
Hazards from Delivery to Service
Risk Control (Prevention of Contamination)
Pests, Premises and People
Nutrition and Hydration
This course is fully accredited by the internationally recognized agency …
What you'll learn
The Course Structure
Defining the Terms
The Eatwell Plate
Hydration
Through-life Nutrition
Malnutrition and Overnutrition
The ‘Malnutrition Universal Screening Tool’
Level 1 Food Safety – Retail
This course is fully accredited by the internationally recognized agency …
What you'll learn
Food Safety Legislation
Hazards from Delivery to Service
Risk Control (Prevention of Contamination)
Pests, Premises and People
Basic Fire Safety Awareness
This course is fully accredited by the internationally recognized agency …
What you'll learn
Chemistry of Fire
Common Causes of Fire
Basic Safety Features in Buildings
Introduction to Fire Extinguishers
What to do in Cases of Fire?
Fire Extinguisher
This course is fully accredited by the internationally recognized agency …
What you'll learn
Fire Extinguishers
Pre-Engagement Action
Using a Fire Extinguisher
Achieving Food Hygiene Rating Level 5
This course is fully accredited by the internationally recognized agency …
What you'll learn
Food Hygiene Ratings – An Introduction
Scoring Criteria
Appeals
Safer Food Better Business (SFBB)
E.Coli
Good Hygiene Structure and Cleaning
Slips, Trips and Falls
This course is fully accredited by the internationally recognized agency …
What you'll learn
Serious Facts and the Law
Slip Hazards: Causes and Controls
Trip Hazards: Causes and Controls
Management Issues
Working in Confined Spaces
This course is fully accredited by the internationally recognized agency …
What you'll learn
The Law
Confined Space and the Dangers?
Safe Procedures
Communication, Emergencies and Paperwork
Workplace Health & Safety Course Online – Accredited Certificate
This course is fully accredited by the internationally recognized agency …
What you'll learn
What Is Health and Safety?
Case Studies
Corporate Manslaughter
Accidents
Fire, Electricity, DSE and Manual Handling
Emergencies, CoSHH, PPE and Stress
Personal Protective Equipment
This course is fully accredited by the internationally recognized agency …
What you'll learn
Introduction
PPE
Risk Assessment, Selection and Use
Types of PPE
Maintenance and replacement
Featured
Free
Diabetes Awareness
Diabetes is a serious lifelong health condition that occurs …
What you'll learn
Allergen Awareness
Autism Awareness
Nutrition and Hydration
Understanding your Role in Care
Person-Centre Care
Level 2 Food Safety – Retail
This course is fully accredited by the internationally recognized agency …
What you'll learn
Food Safety Legislation
Hazards from Delivery to Service
Risk Control (Prevention of Contamination)
Pests, Premises and People
Level 2 Food Safety – Catering
This course is fully accredited by the internationally recognized agency …
What you'll learn
Food Safety Legislation
Hazards from Delivery to Service
Risk Control (Prevention of Contamination)
Pests, Premises and People
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