customer-service-Depositphotos_31470507_s-2019-e1608778379460

Customer Service

The Trusted Course
Last Update October 18, 2023
5 already enrolled

About This Course

This course is fully accredited by the internationally recognized agency CPD Accreditation Provider No: 7106, Certificate No: A002182. This course can be used by those that need to prove they are continually developing themselves.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This Customer Service E-Learning course will start by clarifying

what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.

Approximate duration: 2-4 hours

Why choose this course
  • Designed & developed by qualified professionals
  • Fully online video instructed course
  • Accredited by CPD
  • Unbeatable value for money, with all required course materials
  • Instant E-certificate after completion
  • Self-paced learning and laptop, tablet and smartphone-friendly
  • Course content is structured for easy comprehension
  • Smart assessment & instant result
  • 24/7 access to the course for 12 months
  • Total flexibility and convenience from start to finish, with no strict deadlines imposed and no time-restriction
  • Opportunities in exploring new careers in one of the world’s most important and fulfilling specialist fields.
Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate.  All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Secure Payment  By PayPal

Learning Objectives

About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

Material Includes

  • Certificate of course Completion

Requirements

  • There is no particular entry requirement.

Target Audience

  • This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.

Curriculum

Module 1: About the Course

Module 2: What is Customer Service

Module 3: The Goals of Great Customer Service

Module 4: Discovering and Understanding Customer Needs

Module 5: Delivering Maximum Levels of Customer Service

Module 6: Making Customers Feel Great from the Start

Module 7: Communication Skills

Module 8: Non-Verbal Communication and Body Language

Module 9: Dealing with Customer Complaints

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