FAQs

October 20, 2020 2022-09-20 15:14

Student

Frequently Asked Questions

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About Us

The Trusted Course Learning is a registered educational institution under UK Register of Learning Providers number 10090538 and has developed quality, flexible and open distance learning materials for adults and continues to invest in the development of innovative learning systems, from first levels to degree and professional training programmes.

Account/Profile

We are strongly committed to protecting the privacy and confidentiality of information provided by those who access our Website. Our commitment is reflected in our Privacy Policy.- We uphold the relevant data protection principles and process all personal data in accordance with the General Data Protection Regulation .

Members Sign In

When you enrol, the Institution usually uses your email address as your Member/Username. You may change this as soon as you receive acknowledgement of enrolment; - You must not choose a Member/User Name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law. We reserve the right to reject any Member/User Name.

Course Taking

It is a student’s responsibility to ensure they have read and understood the Course descriptions on our website, which state clearly the duration of the course. The Trusted Course Learning Institution takes no responsibility for students who fail to meet course duration requirements.- It is a student’s responsibility to ensure that all course materials/documents/TMAs/SAPs etc. are kept safely and securely as these will be provided once only.

Unless otherwise specified, all coursework and questions must be uploaded to the tutor via the upload facilities provided On Campus. The guidelines for this is explained in student handbooks. The Institution cannot take responsibility for students who do not follow the guidelines provided

Purchase/Refunds

The total and full cost of the Course MUST be paid for prior to the The Institution issuing a certificate of completion or claiming a certificate from an Awarding Body.

If you fail to make payment by the due date, we may then seek appropriate payment as we in our sole discretion think fit. We reserve the right to change the date of the instalment plan or to re-try the failed instalment payment at any time.
Should a student continue to fail to make payments, the The Institution have the right to refer the debt to a Debt Recovery Agency. This will occur after 21 days have passed from the initial request for failed payment.

Accredited Course Certification

When a student has successfully completed their course, a certificate will be ordered from the appropriate Awarding Body.

The Institution is restricted in terms of timescales for issue of certificates, as Awarding Bodies conduct their own external quality assurance process as mentioned above.

The Institution cannot take responsibility for the length of time an Awarding Body fulfil their procedures before supplying a certificate. The Institution will do whatever is in their power to expedite the process.

Instructor

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Top instructors from around the world teach millions of students on The Trusted Course.

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