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Customer Service


Customer Service

All Levels
What you'll learn
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

Diploma in Healthcare Management – Accredited Level 6 (ATHE)

10 Lessons
480 hours
All Levels
What you'll learn
Unit 1: International Healthcare Policy
Unit 2: Managing Quality and Service Delivery
Unit 3: Leadership and Management
Unit 4: Managing Finance in the Public Sector
Unit 5: Personal Leadership and Management Development
Unit 6: Human Resource Management
Unit 7: Programme Leadership
Unit 8: Strategic Planning
Unit 9: Leading Organisational Equality and Diversity
Unit 10: Research Project

BTEC Higher National Diploma HND in Business – Accredited Course

14 Lessons
All Levels
What you'll learn
Year 1 – HNC
Business & Business Environment (15 credits)
Marketing Process & Planning (15 credits)
Human Resources Management (15 credits)
Leadership & Management (15 credits)
Accounting Principles (15 credits)
Managing A Successful Business Project (15 credits)
Innovation & Commercialization (15 credits)
Entrepreneurial Ventures (15 credits)
Year 2 – HND
Research Project (Pearson set – 30 credits)
Organisational Behaviour (15 credits)
International Marketing (15 credits)
Global Business Environment (15 credits)
Digital Marketing (15 credits)
Business Strategy (15 credits)
Developing Individuals, Teams & Organisations (15 credits)

A Level in Mathematics

19 Lessons
350 hours
All Levels
What you'll learn
A Level Mathematics Unit 1: Pure Mathematics Part A
A Level Mathematics Unit 2: Pure Mathematics Part B
A Level Mathematics Unit 3: Section A: Statistics
A Level Mathematics Unit 4: Section B: Mechanics

A Level in Physics

13 Lessons
350 hours
All Levels
What you'll learn
Electric Circuits,
The Particle Nature of Light,
Further Mechanics,
Gravitational Fields,
Electric Fields,
Magnetic Fields,
Nuclear and Particle Physics,
Space and Nuclear Radiation.

AAT Level 2 Bookkeeping Foundation

11 Lessons
All Levels
What you'll learn
Bookkeeping Transactions (BTRN)
Understanding double-entry bookkeeping, integrating books of prime entry and describing coding system functions.
Understanding discounts and settlement, trade and bulk discount differences.
Preparing and processing customer and supplier invoices and credit notes.
Totalling and balancing a 3-column analysed cash book.
Totalling, balancing and reconciling petty cash records within an analysed petty cash book.
Processing ledger transactions and extracting a trial balance.
Bookkeeping Controls (BKCL)
Understanding the purpose and use of control accounts and journals.
Maintaining and using control accounts and the journal.
Reconciling a bank statement with the cash book.
Understanding the banking process and main services of banks and building societies.
Understanding the requirements of retention and storage relating to banking documents.

Cyber Security

10 Lessons
All Levels
What you'll learn
Cyber Security - An Overview
Know the Enemy
Why Would anyone want to target me?
Combating Cyber Attacks
Creating Strong Passwords
Using Multiple-factor authentication
Stay Alert

Project Management

18 Lessons
All Levels
What you'll learn
Introducing Project Management
Types of Projects
Project Lifecycles
Features and Processes Involved in Projects
Terminology and Project Lifestyle
Identifying Needs, Project Aims and Objectives
Types of Need
Identifying Needs
SWOT Analysis
Project Aims, Objectives and Initiation
Aims and Objectives
Gantt Charts, Budgets, Risks and Issues
First Steps
Project Milestones
Risk and Issues
Monitoring Change, Stakeholders and Terminology
Project Stakeholders
Ending Project

Preparing for a Job Interview Overview

6 Lessons
25 minutes
All Levels
What you'll learn
Preparing to Attend the Interview
Planning Your Journey
Anticipating and Responding to Questions
Online Interviews
Preparing for Questions

Children and Young People’s Mental Health

26 Lessons
All Levels
What you'll learn
The Impact of Mental Disorders in Children and Young People
The Mental Health Continuum
Mental illnesses in children and young adults: Part 1
Introduction to Common Mental Illnesses
Generalised Anxiety Disorder (GAD)
Mental illnesses in children and young adults: Part 2
Introduction to Common Mental Illnesses
Self Harm
Eating Disorders
Mental illnesses in children and young adults: Part 3
Learning Disabilities
Post-Traumatic Stress Disorder (PTSD)
Bipolar Disorder
Signs of mental illness in children and young people
Range of Symptoms
Causes and risk factors
Diagnosis and treatments
Cognitive Behavioural Therapy (CBT)
Prognoses and outcomes
Promoting Positive Mental Health
Common Myths
Communication Guidelines
Talking to Children About Their Mental Health
Talking to a Single Child
Talking to Young Adults About Their Mental Illness

Drug & Alcohol Awareness

23 Lessons
All Levels
What you'll learn
Statistics and Signs of Misuse
Illegal Drugs
Drug misuse: findings from the 2018 to 2019 CSE
Signs of Misuse
Illegal Drugs Part 1
Amphetamines, Ecstasy, LSD and Magic Mushrooms
Illegal Drugs Part 2
New Psychoactive Substances
Other Substances and Temporary Class Drugs
List of drugs and their categories
Alcohol Misuse
The 4-step approach
Alcohol Abuse and Its Effects on Children
Talking drugs - The signs
Company Best Practice Part 1
Introduction to Best Practice
The Legal Position
Company Best Practice Part 2
Drugs Policies
Taking Action
Company Best Practice Part 3
Drug Screening and Testing
Drug Treatment Services and Further Support
Drug Treatment Services
Further Support
Other Organisations
All Levels

Sales Skills


Sales Skills

22 Lessons
All Levels
What you'll learn
Basic Rules for Sales People
Basic Rules for Sales People
The Rules of Sales
Cold Calling
What Is Cold Calling
Face-to-Face Meetings
The Basics
Rapport Building
Reception to Meeting Room
Sales Presentations
The Presentation
Presentation Aids
Results Selling
Handling Negotiations
Dealing With Objections
Dealing With Price Objections
Closing the Sale
What Is Closing?
What People Do Wrong
How to Close Well

Leadership Skills

16 Lessons
All Levels
What you'll learn
Leadership and Management
Research and Theories
Leadership Theories
Theories in Practice
Team Development and Leadership
Individuals Within Teams
Belbin Team Role Profiles
Thinking Characters
The Doing people
Communicating One-to-One with Individuals
Communicating well to develop individuals within your team
Giving Negative Feedback
Introducing Feedback FRANK
Putting it into Practice
Moving Forward Together
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