Business Essentials Courses

All Business Essentials Courses

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Customer Service

All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

BTEC Higher National Diploma HND in Business – Accredited Course

14 Lessons
All Levels

Turn your dreams into reality with this widely-recognised and highly-valued …

What you'll learn
Year 1 – HNC
Business & Business Environment (15 credits)
Marketing Process & Planning (15 credits)
Human Resources Management (15 credits)
Leadership & Management (15 credits)
Accounting Principles (15 credits)
Managing A Successful Business Project (15 credits)
Innovation & Commercialization (15 credits)
Entrepreneurial Ventures (15 credits)
Year 2 – HND
Research Project (Pearson set – 30 credits)
Organisational Behaviour (15 credits)
International Marketing (15 credits)
Global Business Environment (15 credits)
Digital Marketing (15 credits)
Business Strategy (15 credits)
Developing Individuals, Teams & Organisations (15 credits)
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AAT Level 2 Bookkeeping Foundation

11 Lessons
All Levels

The AAT Level 2 Foundation Certificate In Bookkeeping course is …

What you'll learn
Bookkeeping Transactions (BTRN)
Understanding double-entry bookkeeping, integrating books of prime entry and describing coding system functions.
Understanding discounts and settlement, trade and bulk discount differences.
Preparing and processing customer and supplier invoices and credit notes.
Totalling and balancing a 3-column analysed cash book.
Totalling, balancing and reconciling petty cash records within an analysed petty cash book.
Processing ledger transactions and extracting a trial balance.
Bookkeeping Controls (BKCL)
Understanding the purpose and use of control accounts and journals.
Maintaining and using control accounts and the journal.
Reconciling a bank statement with the cash book.
Understanding the banking process and main services of banks and building societies.
Understanding the requirements of retention and storage relating to banking documents.

AAT Level 1 Bookkeeping

4 Lessons
All Levels

AAT Access Award in Bookkeeping is a flexible home study …

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Cyber Security

10 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Cyber Security - An Overview
Know the Enemy
Why Would anyone want to target me?
Combating Cyber Attacks
Phishing
Creating Strong Passwords
Using Multiple-factor authentication
Stay Alert
Assessment
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Project Management

18 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Introducing Project Management
Types of Projects
Project Lifecycles
Terminology
Features and Processes Involved in Projects
Terminology and Project Lifestyle
Identifying Needs, Project Aims and Objectives
Types of Need
Identifying Needs
SWOT Analysis
Project Aims, Objectives and Initiation
Aims and Objectives
Summary
Gantt Charts, Budgets, Risks and Issues
First Steps
Project Milestones
Risk and Issues
Monitoring Change, Stakeholders and Terminology
Project Stakeholders
Monitoring
Ending Project
Assessment
Featured
Free

Preparing for a Job Interview Overview

6 Lessons
25 minutes
All Levels

Aims of the Job Interview Bundle Course The Job Interview …

What you'll learn
Preparing to Attend the Interview
Planning Your Journey
Anticipating and Responding to Questions
Online Interviews
Preparing for Questions
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Free

Drug & Alcohol Awareness

23 Lessons
All Levels

  This online Drug & Alcohol Awareness E-Learning course is …

What you'll learn
Statistics and Signs of Misuse
Introduction
Illegal Drugs
Drug misuse: findings from the 2018 to 2019 CSE
Signs of Misuse
Illegal Drugs Part 1
Amphetamines, Ecstasy, LSD and Magic Mushrooms
Illegal Drugs Part 2
New Psychoactive Substances
Other Substances and Temporary Class Drugs
List of drugs and their categories
Alcohol Misuse
Statistics
The 4-step approach
Alcohol Abuse and Its Effects on Children
Talking drugs - The signs
Company Best Practice Part 1
Introduction to Best Practice
The Legal Position
Company Best Practice Part 2
Drugs Policies
Taking Action
Company Best Practice Part 3
Drug Screening and Testing
Drug Treatment Services and Further Support
Drug Treatment Services
Further Support
Other Organisations
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Sales Skills

22 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Basic Rules for Sales People
Introduction
Basic Rules for Sales People
The Rules of Sales
Cold Calling
What Is Cold Calling
Gatekeepers
Face-to-Face Meetings
The Basics
Presentation
Rapport Building
Reception to Meeting Room
Sales Presentations
Preparation
The Presentation
Presentation Aids
Results Selling
Handling Negotiations
Dealing With Objections
Objections
Dealing With Price Objections
Closing the Sale
What Is Closing?
What People Do Wrong
How to Close Well
Assessment
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Leadership Skills

16 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Leadership and Management
Research and Theories
Leadership Theories
Theories in Practice
Team Development and Leadership
Individuals Within Teams
Belbin Team Role Profiles
Thinking Characters
The Doing people
Communicating One-to-One with Individuals
Communicating well to develop individuals within your team
Giving Negative Feedback
Introducing Feedback FRANK
Putting it into Practice
Moving Forward Together
SMART Goals
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Working Safely

19 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Introducing Working Safely
Introduction
Defining Hazard and Risk
Identifying Common Hazards
Working at Height, Transport, Equipment and Guarding
Electricity
Fire Safety
Slips Trips and Falls
Moving and Handling
COSHH
Stress
Noise
The Workplace Environment
Asbestos
Display Screen Equipment - Computers
Improving Safety Performance
Health and Safety Management
Protecting the Environment
What is the Environment
Environmental Pollution
Emergency Planning
Assessment
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Alcohol Personal Licence Holder

28 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Introduction
Content
The Law
Licences
The Designated Premises Supervisor (DPS)
Premises Licences
Immigration Enforcement
Representation
Review of a Premises Licence
Duties and Licence Conditions
Personal Licences and Club Premises Certificates
Personal licences
Club premises certificates
How do I change my licence or club certificate?
Dealing With Licensing Authorities
Licencing Authorities and the Law
Fees and Applications
Types of Businesses Selling Alcohol
Late Night Refreshment
Representations and Mandatory Conditions
Making Representations
Mandatory Licensing Conditions
Licensing Authority Powers
Powers Under the Licencing Act
GDPR
Children and Under 18s
Legal Implications
Proof of Age Policy
Recording Refusals
Responsibility in Alcohol Retailing
The strength of alcoholic drinks
Promoting Low Risks Drinking
Assessment

Basic Fire Safety Awareness

6 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Chemistry of Fire
Common Causes of Fire
Basic Safety Features in Buildings
Introduction to Fire Extinguishers
What to do in Cases of Fire?

Fire Extinguisher

3 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Fire Extinguishers
Pre-Engagement Action
Using a Fire Extinguisher

Slips, Trips and Falls

5 Lessons
All Levels

This course is fully accredited by the internationally recognized agency  …

What you'll learn
Serious Facts and the Law
Slip Hazards: Causes and Controls
Trip Hazards: Causes and Controls
Management Issues

Working in Confined Spaces

5 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
The Law
Confined Space and the Dangers?
Safe Procedures
Communication, Emergencies and Paperwork

Personal Protective Equipment

7 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Introduction
PPE
Risk Assessment, Selection and Use
Types of PPE
Maintenance and replacement
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Fire Marshal

22 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Chemistry of Fire
The Fire Triangle
The 4 Ways Fire can Spread
How Smoke Spreads
Common Causes of Fire
Introduction to the Common Causes of Fire
Electricity
Smoking
Safety in the Workplace
Conclusion
Basic Safety Features in Buildings
Introduction to Safety Features
Smoke Detectors
Exit Signs
Emergency Lighting
Introduction to Fire Extinguishers
Water
CO2
Foam
Dry Powder
Wet Chemical
Conclusion
What to do in Cases of Fire?
If you Discover a Fire
Fire Statistics
Current Fire Safety Legislation
Fire Risk
Preventative Measures
Safety Features within Buildings
Role of the Fire Marshal
Action on Fire Discovery
Fire Drills and Evacuation
Fire Extinguishers
Pre-Engagement Action
Using a Fire Extinguisher

Asbestos Awareness

7 Lessons
2 hours
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Introducing Working Safely
Defining Hazard and Risk
Identifying Common Hazards
Improving Safety Performance
Protecting the Environment
Final Assessment
Hazard Perception

Anti-Harassment and Bullying

6 Lessons
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Policy Commitments, Harassment And Bullying
Informal Steps, Raising A Formal Complaint and Investigations
Action Following Investigations
Case Studies

Managing Meetings – Accredited Course

6 Lessons
1 hour
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
The Basics
Planning
Preparing an Agenda
Problems and How to Deal With Them
Techniques for Resolving Conflict
Making Decisions

Disciplinary Procedures – Accredited Certificate

1 Lesson
45 minutes
All Levels

This course is fully accredited by the internationally recognized agency …

What you'll learn
Disciplinary Procedure and Confidentiality
Investigations, Allegations and Suspensions
Notification Of A Hearing, The Right To Be Accompanied, And Procedure
Penalties, Their Effects, And Appeals
Holding Disciplinary Hearings And A Case Study
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