Featured
Working Safely
What you'll learn
Introducing Working Safely
Introduction
Defining Hazard and Risk
Identifying Common Hazards
Working at Height, Transport, Equipment and Guarding
Electricity
Fire Safety
Slips Trips and Falls
Moving and Handling
COSHH
Stress
Noise
The Workplace Environment
Asbestos
Display Screen Equipment - Computers
Improving Safety Performance
Health and Safety Management
Protecting the Environment
What is the Environment
Environmental Pollution
Emergency Planning
Assessment
Working in Confined Spaces
What you'll learn
The Law
Confined Space and the Dangers?
Safe Procedures
Communication, Emergencies and Paperwork
Slips, Trips and Falls
What you'll learn
Serious Facts and the Law
Slip Hazards: Causes and Controls
Trip Hazards: Causes and Controls
Management Issues
Featured
Sales Skills
What you'll learn
Basic Rules for Sales People
Introduction
Basic Rules for Sales People
The Rules of Sales
Cold Calling
What Is Cold Calling
Gatekeepers
Face-to-Face Meetings
The Basics
Presentation
Rapport Building
Reception to Meeting Room
Sales Presentations
Preparation
The Presentation
Presentation Aids
Results Selling
Handling Negotiations
Dealing With Objections
Objections
Dealing With Price Objections
Closing the Sale
What Is Closing?
What People Do Wrong
How to Close Well
Assessment
Featured
Project Management
What you'll learn
Introducing Project Management
Types of Projects
Project Lifecycles
Terminology
Features and Processes Involved in Projects
Terminology and Project Lifestyle
Identifying Needs, Project Aims and Objectives
Types of Need
Identifying Needs
SWOT Analysis
Project Aims, Objectives and Initiation
Aims and Objectives
Summary
Gantt Charts, Budgets, Risks and Issues
First Steps
Project Milestones
Risk and Issues
Monitoring Change, Stakeholders and Terminology
Project Stakeholders
Monitoring
Ending Project
Assessment
Featured
Free
Preparing for a Job Interview Overview
What you'll learn
Preparing to Attend the Interview
Planning Your Journey
Anticipating and Responding to Questions
Online Interviews
Preparing for Questions
Personal Protective Equipment
What you'll learn
Introduction
PPE
Risk Assessment, Selection and Use
Types of PPE
Maintenance and replacement
Managing Meetings – Accredited Course
What you'll learn
The Basics
Planning
Preparing an Agenda
Problems and How to Deal With Them
Techniques for Resolving Conflict
Making Decisions
Featured
Leadership Skills
What you'll learn
Leadership and Management
Research and Theories
Leadership Theories
Theories in Practice
Team Development and Leadership
Individuals Within Teams
Belbin Team Role Profiles
Thinking Characters
The Doing people
Communicating One-to-One with Individuals
Communicating well to develop individuals within your team
Giving Negative Feedback
Introducing Feedback FRANK
Putting it into Practice
Moving Forward Together
SMART Goals
Featured
Fire Marshal
What you'll learn
Chemistry of Fire
The Fire Triangle
The 4 Ways Fire can Spread
How Smoke Spreads
Common Causes of Fire
Introduction to the Common Causes of Fire
Electricity
Smoking
Safety in the Workplace
Conclusion
Basic Safety Features in Buildings
Introduction to Safety Features
Smoke Detectors
Exit Signs
Emergency Lighting
Introduction to Fire Extinguishers
Water
CO2
Foam
Dry Powder
Wet Chemical
Conclusion
What to do in Cases of Fire?
If you Discover a Fire
Fire Statistics
Current Fire Safety Legislation
Fire Risk
Preventative Measures
Safety Features within Buildings
Role of the Fire Marshal
Action on Fire Discovery
Fire Drills and Evacuation
Fire Extinguishers
Pre-Engagement Action
Using a Fire Extinguisher
Fire Extinguisher
What you'll learn
Fire Extinguishers
Pre-Engagement Action
Using a Fire Extinguisher
Featured
Free
Drug & Alcohol Awareness
What you'll learn
Statistics and Signs of Misuse
Introduction
Illegal Drugs
Drug misuse: findings from the 2018 to 2019 CSE
Signs of Misuse
Illegal Drugs Part 1
Amphetamines, Ecstasy, LSD and Magic Mushrooms
Illegal Drugs Part 2
New Psychoactive Substances
Other Substances and Temporary Class Drugs
List of drugs and their categories
Alcohol Misuse
Statistics
The 4-step approach
Alcohol Abuse and Its Effects on Children
Talking drugs - The signs
Company Best Practice Part 1
Introduction to Best Practice
The Legal Position
Company Best Practice Part 2
Drugs Policies
Taking Action
Company Best Practice Part 3
Drug Screening and Testing
Drug Treatment Services and Further Support
Drug Treatment Services
Further Support
Other Organisations
Disciplinary Procedures – Accredited Certificate
What you'll learn
Disciplinary Procedure and Confidentiality
Investigations, Allegations and Suspensions
Notification Of A Hearing, The Right To Be Accompanied, And Procedure
Penalties, Their Effects, And Appeals
Holding Disciplinary Hearings And A Case Study
Featured
Cyber Security
What you'll learn
Cyber Security - An Overview
Know the Enemy
Why Would anyone want to target me?
Combating Cyber Attacks
Phishing
Creating Strong Passwords
Using Multiple-factor authentication
Stay Alert
Assessment
-17%
Customer Service
What you'll learn
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
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