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Customer Service


Customer Service

All Levels
What you'll learn
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints

Diploma in Healthcare Management – Accredited Level 6 (ATHE)

10 Lessons
480 hours
All Levels
What you'll learn
Unit 1: International Healthcare Policy
Unit 2: Managing Quality and Service Delivery
Unit 3: Leadership and Management
Unit 4: Managing Finance in the Public Sector
Unit 5: Personal Leadership and Management Development
Unit 6: Human Resource Management
Unit 7: Programme Leadership
Unit 8: Strategic Planning
Unit 9: Leading Organisational Equality and Diversity
Unit 10: Research Project

BTEC Higher National Diploma HND in Business – Accredited Course

14 Lessons
All Levels
What you'll learn
Year 1 – HNC
Business & Business Environment (15 credits)
Marketing Process & Planning (15 credits)
Human Resources Management (15 credits)
Leadership & Management (15 credits)
Accounting Principles (15 credits)
Managing A Successful Business Project (15 credits)
Innovation & Commercialization (15 credits)
Entrepreneurial Ventures (15 credits)
Year 2 – HND
Research Project (Pearson set – 30 credits)
Organisational Behaviour (15 credits)
International Marketing (15 credits)
Global Business Environment (15 credits)
Digital Marketing (15 credits)
Business Strategy (15 credits)
Developing Individuals, Teams & Organisations (15 credits)

A Level in Mathematics

19 Lessons
350 hours
All Levels
What you'll learn
A Level Mathematics Unit 1: Pure Mathematics Part A
A Level Mathematics Unit 2: Pure Mathematics Part B
A Level Mathematics Unit 3: Section A: Statistics
A Level Mathematics Unit 4: Section B: Mechanics

A Level in Physics

13 Lessons
350 hours
All Levels
What you'll learn
Electric Circuits,
The Particle Nature of Light,
Further Mechanics,
Gravitational Fields,
Electric Fields,
Magnetic Fields,
Nuclear and Particle Physics,
Space and Nuclear Radiation.

AAT Level 2 Bookkeeping Foundation

11 Lessons
All Levels
What you'll learn
Bookkeeping Transactions (BTRN)
Understanding double-entry bookkeeping, integrating books of prime entry and describing coding system functions.
Understanding discounts and settlement, trade and bulk discount differences.
Preparing and processing customer and supplier invoices and credit notes.
Totalling and balancing a 3-column analysed cash book.
Totalling, balancing and reconciling petty cash records within an analysed petty cash book.
Processing ledger transactions and extracting a trial balance.
Bookkeeping Controls (BKCL)
Understanding the purpose and use of control accounts and journals.
Maintaining and using control accounts and the journal.
Reconciling a bank statement with the cash book.
Understanding the banking process and main services of banks and building societies.
Understanding the requirements of retention and storage relating to banking documents.

Cyber Security

10 Lessons
All Levels
What you'll learn
Cyber Security - An Overview
Know the Enemy
Why Would anyone want to target me?
Combating Cyber Attacks
Creating Strong Passwords
Using Multiple-factor authentication
Stay Alert

Project Management

18 Lessons
All Levels
What you'll learn
Introducing Project Management
Types of Projects
Project Lifecycles
Features and Processes Involved in Projects
Terminology and Project Lifestyle
Identifying Needs, Project Aims and Objectives
Types of Need
Identifying Needs
SWOT Analysis
Project Aims, Objectives and Initiation
Aims and Objectives
Gantt Charts, Budgets, Risks and Issues
First Steps
Project Milestones
Risk and Issues
Monitoring Change, Stakeholders and Terminology
Project Stakeholders
Ending Project

Preparing for a Job Interview Overview

6 Lessons
25 minutes
All Levels
What you'll learn
Preparing to Attend the Interview
Planning Your Journey
Anticipating and Responding to Questions
Online Interviews
Preparing for Questions
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